Before you start
Bring the facts, not more tabs.
- You run a restaurant, food stall, or café, and most orders arrive through delivery platforms, phone calls, or a social page.
- You can see your platform statements — or at least the fee lines — for the last month or two.
- You have no website yet, or one that has not been touched since the menu last changed.
You will learn to
- Separate the storefronts you own from the ones you rent, and price the rented ones per order.
- Decide which jobs — menu, hours, reservations, ordering — belong on a page you control.
- Connect your Google Business Profile and your website so a name search lands on you either way.
- Ship a small first version and verify it the way a customer would use it.
Search your shop the way a customer does
When someone searches your shop's name, that results page decides what happens next — and you may not be on it. A delivery platform's listing, a review site, or a rival's ad can stand where your own page should, and each one collects the click on its own terms.
- In a private browser window, search your shop's name on Google — the exact words customers use — and note the first five results plus what the map panel shows.
- For each result, write down who controls that page: you, a delivery platform, a review site, or nobody.
- Check where an order or booking tap on each result would send the customer, and which results show stale hours, prices, or menu items.
Done when: For a search of your own name, you can say which links you control, which you rent, and where a customer's next tap actually lands.
Put a number on commissions and rule changes
Platforms do real work — discovery, delivery logistics, payment — and they charge for it on every order, including orders from regulars who were coming back anyway. The commission is a price you can compute, and the rules attached to it change without your vote. Compute it before deciding anything.
- Take last month's platform statement and work out the effective cost per order: commission plus every fee, divided by the number of orders.
- List the fee or rule changes the platform made this past year that affected you, and what your options were each time.
- Estimate how many of last month's orders came from regulars who would order direct if a direct channel were just as easy.
Done when: You know what a repeat order costs through the platform versus direct, and the rest of this decision runs on that number instead of a feeling.
Decide which jobs the site must do
A restaurant site earns its place by taking over specific jobs, not by existing. The usual candidates: the authoritative menu and prices, hours and holidays, how to find you, reservations, direct ordering, and the questions people currently phone in to ask.
- Write down what customers actually call or message to ask — hours, seating, parking, whether a dish is on today — and mark which of those a single page could answer.
- Decide whether reservations or direct ordering belong in the first version, or whether menu, hours, and directions are enough to start. In Naratake, ordering and bookings go live on a published site on Storefront Pro, $79 a month or $758 a year; Storefront, $49 a month or $468 a year, builds and previews them. Taking card payments needs your own Stripe account — the money goes straight to you, and we never touch it. What each plan publishes live is on the pricing page.
- Pick the one action you most want a visitor to take — book a table, order pickup, call — and plan the page around that single obvious button.
Done when: You have a short written list of jobs and one primary action — not 'we should have a website', but 'the site does these things'.
Wire your Google Business Profile to the site
For a local shop, the Business Profile panel is what a name search mostly shows: map, hours, photos, reviews. It is rented space too — Google chooses the layout and can place third-party ordering links on it. The website field is the one link on that panel that goes exactly where you choose.
- Claim and verify the profile if you have not, then check that hours, address, phone, and photos are current.
- Put your site's address in the profile's website field, and make sure the menu link points at your own menu page — not a platform listing or an outdated PDF.
- Keep hours and menu identical between the profile and the site, and update both whenever either changes; when they disagree, customers trust neither.
Done when: A search for the shop's name shows the profile and your site telling the same story, and the panel's website link lands on a page you control.
Ship a small first version and test it like a customer
The first version needs the jobs on your list, not everything you can imagine. One page that carries the menu, hours, directions, and your primary action beats a grand plan that stays a plan. Naratake's 40 industry starting points give a restaurant that first version ready-made, and building and previewing it costs nothing and needs no card. If owning the code matters, Storefront Pro downloads the complete source of the site you just built — a real project you can hand to any developer.
- Build one page that carries your jobs list: the current menu with prices, hours, address and directions, and the one primary action from step 3.
- Publish it to a hosted address, where HTTPS is issued automatically. Every cloud plan connects one custom domain.
- Put the address everywhere you already are: the Business Profile website field, social bios, and printed where customers wait — the counter, the receipt, the door.
- On a phone, search the shop's name, tap through to the site, and complete the primary action yourself — book, order, or call.
Done when: A customer who searches your name reaches a page you control in one tap and can finish the action you chose, on their phone.
Final check
Do not call it done until these are true.
- You know which results for your shop's name you control and which you rent.
- The per-order cost of a platform order is a number you computed, not a guess.
- A written jobs list with one primary action says what the site is for.
- The Business Profile and the site link to each other and agree on hours and menu.
- The first version is live over HTTPS, and you completed the primary action on a phone.