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Restaurants and cafés

Does your restaurant need its own website?

Delivery apps rent you a storefront on their terms. How to decide whether your restaurant or café needs its own website, and what a first version must do.

Outcome

A decision made from your own numbers: which storefronts you rent, what each platform order costs you, which jobs a site you own should take over, and a first version a customer can actually reach.

Before you start

Bring the facts, not more tabs.

  • You run a restaurant, food stall, or café, and most orders arrive through delivery platforms, phone calls, or a social page.
  • You can see your platform statements — or at least the fee lines — for the last month or two.
  • You have no website yet, or one that has not been touched since the menu last changed.

You will learn to

  • Separate the storefronts you own from the ones you rent, and price the rented ones per order.
  • Decide which jobs — menu, hours, reservations, ordering — belong on a page you control.
  • Connect your Google Business Profile and your website so a name search lands on you either way.
  • Ship a small first version and verify it the way a customer would use it.
01

Search your shop the way a customer does

When someone searches your shop's name, that results page decides what happens next — and you may not be on it. A delivery platform's listing, a review site, or a rival's ad can stand where your own page should, and each one collects the click on its own terms.

  1. In a private browser window, search your shop's name on Google — the exact words customers use — and note the first five results plus what the map panel shows.
  2. For each result, write down who controls that page: you, a delivery platform, a review site, or nobody.
  3. Check where an order or booking tap on each result would send the customer, and which results show stale hours, prices, or menu items.

Done when: For a search of your own name, you can say which links you control, which you rent, and where a customer's next tap actually lands.

02

Put a number on commissions and rule changes

Platforms do real work — discovery, delivery logistics, payment — and they charge for it on every order, including orders from regulars who were coming back anyway. The commission is a price you can compute, and the rules attached to it change without your vote. Compute it before deciding anything.

  1. Take last month's platform statement and work out the effective cost per order: commission plus every fee, divided by the number of orders.
  2. List the fee or rule changes the platform made this past year that affected you, and what your options were each time.
  3. Estimate how many of last month's orders came from regulars who would order direct if a direct channel were just as easy.

Done when: You know what a repeat order costs through the platform versus direct, and the rest of this decision runs on that number instead of a feeling.

03

Decide which jobs the site must do

A restaurant site earns its place by taking over specific jobs, not by existing. The usual candidates: the authoritative menu and prices, hours and holidays, how to find you, reservations, direct ordering, and the questions people currently phone in to ask.

  1. Write down what customers actually call or message to ask — hours, seating, parking, whether a dish is on today — and mark which of those a single page could answer.
  2. Decide whether reservations or direct ordering belong in the first version, or whether menu, hours, and directions are enough to start. In Naratake, ordering and bookings go live on a published site on Storefront Pro, $79 a month or $758 a year; Storefront, $49 a month or $468 a year, builds and previews them. Taking card payments needs your own Stripe account — the money goes straight to you, and we never touch it. What each plan publishes live is on the pricing page.
  3. Pick the one action you most want a visitor to take — book a table, order pickup, call — and plan the page around that single obvious button.

Done when: You have a short written list of jobs and one primary action — not 'we should have a website', but 'the site does these things'.

04

Wire your Google Business Profile to the site

For a local shop, the Business Profile panel is what a name search mostly shows: map, hours, photos, reviews. It is rented space too — Google chooses the layout and can place third-party ordering links on it. The website field is the one link on that panel that goes exactly where you choose.

  1. Claim and verify the profile if you have not, then check that hours, address, phone, and photos are current.
  2. Put your site's address in the profile's website field, and make sure the menu link points at your own menu page — not a platform listing or an outdated PDF.
  3. Keep hours and menu identical between the profile and the site, and update both whenever either changes; when they disagree, customers trust neither.

Done when: A search for the shop's name shows the profile and your site telling the same story, and the panel's website link lands on a page you control.

05

Ship a small first version and test it like a customer

The first version needs the jobs on your list, not everything you can imagine. One page that carries the menu, hours, directions, and your primary action beats a grand plan that stays a plan. Naratake's 40 industry starting points give a restaurant that first version ready-made, and building and previewing it costs nothing and needs no card. If owning the code matters, Storefront Pro downloads the complete source of the site you just built — a real project you can hand to any developer.

  1. Build one page that carries your jobs list: the current menu with prices, hours, address and directions, and the one primary action from step 3.
  2. Publish it to a hosted address, where HTTPS is issued automatically. Every cloud plan connects one custom domain.
  3. Put the address everywhere you already are: the Business Profile website field, social bios, and printed where customers wait — the counter, the receipt, the door.
  4. On a phone, search the shop's name, tap through to the site, and complete the primary action yourself — book, order, or call.

Done when: A customer who searches your name reaches a page you control in one tap and can finish the action you chose, on their phone.

Final check

Do not call it done until these are true.

  • You know which results for your shop's name you control and which you rent.
  • The per-order cost of a platform order is a number you computed, not a guess.
  • A written jobs list with one primary action says what the site is for.
  • The Business Profile and the site link to each other and agree on hours and menu.
  • The first version is live over HTTPS, and you completed the primary action on a phone.